Customer Care
Privacy Policy
At Neesa Jewellers, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and the choices you have.
Information we collect
- Contact details you provide — name, phone number, email address and delivery address.
- Order information — the items you buy, order value and payment status.
- Enquiries and appointment requests you submit through our forms or WhatsApp.
- Basic technical data such as browser type and pages visited, used to improve the site.
We do not store your card, UPI or net-banking details. All payments are processed securely by Razorpay, our payment gateway partner.
How we use your information
- To process, pack and deliver your order.
- To contact you about your order, appointment or enquiry.
- To share new collections and offers — only if you have subscribed.
- To meet our legal, tax and accounting obligations.
Sharing your information
We never sell your personal data. We share it only with the partners needed to complete your order — our payment gateway (Razorpay), our logistics partners, and our hosting provider — and only to the extent required.
Data retention & security
Order records are retained for as long as required by Indian tax and accounting law. Your data is stored on secured, access-controlled infrastructure, and only authorised staff can view customer records.
Your rights
You can ask us to access, correct or delete your personal information, or unsubscribe from our newsletter at any time. Write to us at hello@example.com and we will respond within a reasonable time.
Contact us
Neesa Jewellers
123 Jewel Street, Your City, India
Phone: +91 00000 00000
Email: hello@example.com